Terms and delivery

SIA NOIRE, registration no. 40103394223, address: Rīga, Ventspils iela 50, LV-1002, hereinafter – the online store provides the content available on the website and provides goods/services in accordance with the Terms of Use set out below.

1. General terms

If a consumer purchases goods/services through the website, this mutual agreement is considered a Distance Contract and is subject to the legal enactments of the Republic of Latvia governing distance contracts, including, but not limited to, the “Consumer Rights Protection Law” of the Republic of Latvia, Regulations of the Cabinet of Ministers of the Republic of Latvia “Regulations on Distance Contracts”, etc.

2. Making purchase

The prices and specifications of the products sold in the online store are indicated next to the products.

To place an order, add the products you have chosen to the shopping cart. Fill in all the required fields and choose the delivery method that suits you the best. The total cost of the order including delivery expenses is then displayed on the screen. Make a payment for the purchase to complete the order.

The order cannot be placed by calling the information line.

3. Payment rules

The purchase can be paid for by choosing the following payment methods:

  • Payments via your internet bank. If you choose the payment method TRANSFER BY INVOICE, you will receive an order invoice by e-mail;
  • Card payments: Mastercard / Visa / Visa Electron / Maestro;
  • Via Swedbank internet banking.

The payment currency on the website is the Euro.

Using the online banking payment method, confirm the order and click the "Return to merchant" button.

The contract enters into force upon successful payment to the online store's bank account. If for any reason it is not possible to fulfil the order, the Buyer will be informed and the amount paid will be refunded as soon as possible, but not later than within 14 days after receipt of the notice.

4. Terms of delivery

The goods are delivered to the following countries: Latvia. Purchased goods are delivered via: parcel machines, courier mail and “Latvijas Pasts”. All fees and taxes payable to receive the shipment at the destination of delivery shall be borne by the Buyer. Delivery costs are shown before confirmation of the order. The purchased goods are delivered to the address specified by the Buyer within 1-4 working days. In exceptional cases, we have the right to send the goods up to 45 calendar days, informing the customer.

Free delivery for orders over 35 € -.

The selected delivery address and delivery method cannot be changed after placing the order.

5. Right of withdrawal

The Buyer has the right to refuse a Product within 14 calendar days from the receipt of the Product. The right of withdrawal does not apply if the Buyer is a legal entity.

In order to exercise the 14-day right of withdrawal, the goods may be used only for the purposes intended for them, the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal. If the goods are improperly used or damaged, neglecting the goods during use or not following the instructions, if the original packaging of the goods is lost, or if the packaging is significantly damaged, the online store has the right to reduce the refund according to the reduction in the value of the goods.

During the period of exercising the right of withdrawal, the Buyer has the right to use the product to the extent necessary to check the nature, characteristics and operation of the product (as much as it could be done before buying in a regular store, for example, to visually assess the appearance, size, but not making any manipulations. By exercising the right of withdrawal, the Buyer is responsible for the use of the goods in excess of the purpose of testing the nature, characteristics and operation of the goods. During the period of exercise of the right of withdrawal the Buyer is responsible for the use of the product, which is incompatible with the principle of good faith, as well as for the reduction of the value, quality and safety of the product. The Buyer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal.

The Buyer cannot exercise the right of withdrawal if:

  • the product is perishable or expires soon;
  • the consumer has opened the packaging of a product which cannot be returned for health and hygiene reasons, such as food supplements, if the packaging of these products has been opened and/or the security seal has been broken;
  • the product, due to its properties, will be permanently mixed with other things after delivery.

To exercise the right of withdrawal, one must submit either a withdrawal form formor a free-form letter of withdrawal. The Buyer must send it to the e-mail address [email protected] within 14 days after receiving the goods. The Buyer must return the goods to the company's registered office no later than 14 days from the date the withdrawal form has been sent to the company. The Buyer bears the cost of returning the goods, unless the reason for the return is that the goods do not correspond to the order (for example, wrong or damaged products).

The Buyer is obliged to return the Goods to the Seller without delay, but not later than within 14 days after sending the withdrawal form to the online store. Upon receipt of the returned goods, the online store shall immediately, but not later than within 14 days, refund all payments received from the Buyer on the basis of the Distance Agreement.

The Seller has the right to withhold the payment until a confirmation of return of the Goods from the Buyer is received. If the buyer has chosen a different shipping method than the cheapest shipping method offered by the online store, the online store is not obliged to compensate for the excess shipping costs.

The online store is not responsible for delays in the compliance or non-compliance with the obligations, or any other type of non-fulfilment due to circumstances and obstacles beyond the reasonable control of the online store.

The online store reserves the right to refuse to sell the goods and request the return of the goods from the Buyer, if the price indicated in the online store is significantly lower than the market price due to an error.

6. Consumer rights in respect of non-compliant goods

The Buyer must inform the Seller of the non-compliance of the goods immediately, but not later than within 20 days from the date of purchase, i.e. submit a complaint. The buyer can submit a complaint by contacting the online store and sending it to the e-mail address [email protected]
The online store is not responsible for defects that have occurred after the goods have been delivered to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to request the elimination of the defects or the exchange for new goods free of charge.
If the goods cannot be repaired or replaced, the Seller shall refund all payments provided for in the Distance Agreement to the Buyer. The Seller shall provide a written response to the consumer's complaint within 15 days.

7. Processing of the Buyer's personal data

The online store processes only the personal data that the Buyer has entered ordering the goods, such as name, surname, e-mail, etc.
The online store transfers personal data to the transport service provider/s to ensure the delivery of the goods.
If you have explicitly agreed to receive our marketing messages, including newsletters, we may from time to time contact you with information about our services and the latest offers. For this purpose, we may process the e-mail address you provided when signing up for marketing communications. The Buyer has the option to interrupt marketing communications by notifying us via the e-mail address [email protected]

8. Dispute settlement procedure

In matters not stipulated in these terms and conditions, the Buyer and the Seller shall undertake to comply with the regulatory enactments in force in the Republic of Latvia.

The Parties shall resolve all disputes arising between the Seller and the Buyer by mutual negotiations or correspondence. If the dispute is not resolved in the form of negotiations or correspondence, the Parties shall settle the dispute in the court of the Republic of Latvia, observing the regulatory enactments of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred to the Consumer Rights Protection Centre or a court of the Republic of Latvia.

The Buyer also has the right to address the European Union dispute resolution bodies.

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